At Made In Earth, we have a quality control team who works hard to ensure all of our jewellery meets our workmanship standard and is free of defects. We offer an 18 month manufacturing warranty on all items. In the rare case that breakage occurs due to a manufacturing fault within the first 18 months of purchase, Made In Earth will happily repair the item free of charge. As all our pieces are individual, in a rare occurrence we cannot repair the item for you we will offer store credit or a gift card to the full amount paid.
Made Gold – 14k gold and rose gold vermeil finish
Our Made Gold Collection is a selection of our sterling silver jewellery with a 14K Vermeil gold finish. This collection is covered by a 6-month warranty. This service is not permanent and will wear off over time. Through our own testing, we have concluded that pieces will wear minimally during this 6-month period and will only show the underlying silver when harshly scratched or etched from chemicals and beauty products. If full precautions are taken, your Made Gold jewellery may retain its vermeil finish for 12 to 24 months.
However, our guarantee does not cover damage caused by actions of the wearer that do not reflect the manufacture or design. In these cases we cannot cover your jewellery under our manufacturers warranty. This includes:
- General wear and tear
- Damage cause by accidents or mistreatment
- Exposure to chemicals and corrosive detergents
- Exposure to extreme temperatures
- Water damage and soap build-up
- Catching claws and settings on furniture and clothing
See our Jewellery Care page